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First of all, what is e-commerce? E-commerce is commerce, including business, trade, buying, and selling, that is transacted electronically, rather than hand-to-hand. Businesses need efficient technology and strong marketing in order for e-commerce to be successful. The goal is to increase your business by making it easier for customers to shop, and if your website?s lack of technology and marketing make it difficult for them, they may as well drive to the mall.